We strive to provide the best products and service to our customers. However, we understand that sometimes things don't work out as planned. That's why we offer a return and refund policy for our products, with the exception of sale items and giveaway items.
If you are not satisfied with your purchase and it is not a sale item or giveaway item, you may return it to us within 7 days of receiving the product, as long as it is in its original condition and has not been used. To initiate a return, please contact us through our contact page. We will review your request on a case-by-case basis and provide further instructions on how to proceed with the return.
Please note that the seller is responsible for shipping the product back to moki+ at their own cost. We will process your refund once we have received the returned product and verified that it meets the conditions stated above.
Thank you for choosing moki+. We hope that you are happy with your purchase, but if not, we are here to help make things right within the limitations of our return and refund policy.