moki+ warrants that all our furniture are free from defective materials and workmanship. A warranty period of 5 years is guaranteed and commences from the date of installation.
▪ Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your moki+ product is damaged by using detergents, abrasives or other harsh cleaning agents.
▪ This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.
▪ Our warranty for carpentry works does not cover claims arising from third party alteration or addition, negligent use or normal wear and tear. For service requests not covered by warranty, moki+ reserves the discretion to undertake such a service or request for a fee for the service.
▪ Materials, parts and accessories used in our carpentry may have its own manufacturer and supplier warranty. Third party manufacturers and product suppliers used during our carpentary installation may provide their own warranties for products and parts used in your project through us. While you may contact moki+ for assistance for third party warranty claims through our service requests, moki+ is not responsible for the warranty of third party manufacturers or product suppliers. Feel free to contact them for further information.
▪ moki+’s decision on all issues relating to complaints regarding defects, either of workmanship or materials, shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at moki+’s sole discretion.